Situations wanted

junokai is a Berlin consulting company which supports clients in all customer service areas.

junokai helps clients recognize essential levers for improving service quality as experienced by their customers and present clear and quantifiable measures for improvement.

Up to now most of our clients are from the telecommunications, energy supply and banking sectors as well as consumer packaged goods industries, BPO suppliers and holding companies.

The tasks transferred to us comprise due diligence of customer care areas, company purchases, strategic consultations on outsourcing and customer service adjustment as well as managing various projects in internal and external contact centers in Germany and abroad.