Profile

junokai is a consulting firm, which supports companies in all areas of customer experience management and in customer service.

junokai offers you strategy, organization, technology and process advice. We are consulting partners for companies which desire efficient customer relationship management for their organization as a basis for building up a solid future and, also want to strengthen their competitive edge with their own excellent customer management.

Everything we do is driven by the idea of optimizing our client’s customer experience – this is central to all our consulting tasks. Our consultants have significant hands-on experience, which enables us to offer our services in the business units Marketing, Sales and Customer Service: from the initial analysis until implementation.

We don’t reduce ourselves to strategy: As a matter of principle, this is only a component of the whole, where the target is a long-term economic effect through optimal customer experience. The strategy first gains business value through effective realization and the transformation into an operational organizational model.

However, we don’t stop with those industries that we’re familiar with. We also transfer our expertise and knowledge to other industries as successfully proven numerous times in the past. Our portfolio includes companies from a wide variety of industries, which have entrusted us with many challenging tasks. Our clients range from private equity funds to corporate market leaders and, also classic mid-sized companies. We value solution-oriented and constructive team work with precise communication when working together.

Curious?
Then convince yourself who we are, what we do and what differentiates us from the others. Whatever the industry, product or service:
junokai optimizes processes, technology, communication and organization, to turn customer experience into a profit-making model.


Skills

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