Please see some information
on our projects and references as follows.
These are companies from various industries which have entrusted us with executing a wide variety of challenging assignments.
Our clients range from private equity funds and market leading group companies to classic mid-sized companies.
Our clients are mainly in the following industries: telecommunications, energy supply, banking, BPO-supply and investment companies.
The challenges assigned to us comprised e.g. due diligence of customer care for company purchases, strategic consulting on the topic outsourcing and customer service alignment, managing various projects in-house and in external call centers in Germany and abroad.
This included process optimization, supporting changes in service provider, the consulting modules “Mystery Agent” and “Health Check” in different service areas.
Detailed references are available on request.