We developed several health checks that inform the client about the state of his company. These health checks are:
„Projects“: How is the client’s project performing with contractor(s) at the external contact center and how can it be improved?
„Self Care Fitness“: Is my company prepared for the challenges and possibilities of self care applications and the integration of social media?
„Service Center Technology“: Is my technical infrastructure at an acceptable and profitable level?
„Customer Experience“: What experience does your customer have with your company and its customer service? Where are the problems?
The consulting modules can be booked once or repeatedly to discover flaws and remove them.Back