Our consulting model pools solution skills from strategic, organizational, process and technology consulting.
We are the specialists for the issues and challenges related to customer experience.
We develop valuable and efficient solutions for customer relationship management in marketing, sales and service.
We offer strategic, organizational, technology and process consulting for the areas of marketing, sales and customer service. Our action is always connected to the goal of achieving long-term company successes. With our portfolio of skills, we guide our clients from strategy to organizational restructuring.
A strategy always focuses the view on the future.
The digital transformation is a challenge as well as an opportunity.
Customer experience management requires modern IT support.
Currently, companies are facing the challenge of aligning their customer service standards and processes with changing customer needs to competitively exist and differentiate themselves…
How can efficiency and effectiveness be increased within the development and process organization for customer service?
Optimizing operational excellence as well as increasing efficiency and effectiveness are the day-to-day responsibilities and goals of operational management in a contact center.
Based on our experience in the areas of customer care, customer experience and customer relationship management, we have developed special consulting modules.
With junokai PULSE, our software as a service application, we filter critical real-time communication and derive optimization potentials for the customer service of our clients.
The “Co-Managed” Service Center
The idea: the outsourced operation of a service center, exclusively for one client at one location.
A current and well-structured knowledge base is at the heart of customer service.
The “Mystery Agent”
A junokai consultant visits you on-site in your own or outsourced service center for 3 months in all the phases normal for a regular service employee.
The “health check”
We‘ve developed a variety of “health checks” which will quickly provide clients with clarity with respect to the condition of their companies, e. g. for: