Services

Selected optimization modules


Services
Based on our experience in the areas of customer care, customer experience and customer relationship management, we have developed special consulting modules. These help our clients recognize deficiencies and develop optimization concepts to improve customer satisfaction or customer experience. A standardized structure of the method within the individual modules enables us to perform carefully with respect to time and resources and generate maximum results with minimal costs.

Here are several selected modules:

JunokaiPULSE

junokai PULSE

Use our software-as-a-service application junokai PULSE to measure and evaluate customer contacts in a goal-oriented manner in order to increase the first contact fix rate and minimize re-contacts.

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The “Co-Managed” Service Center

The idea: the outsourced operation of a service center, exclusively for one client at one location.

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The “Co-Managed” Service Center

„Central knowledge

Central knowledge

A current and well-structured knowledge base is at the heart of customer service.

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The “Mystery Agent

A junokai consultant visits you on-site in your own or outsourced service center for 3 months in all the phases normal for a regular service employee …

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The “Mystery Agent

The “health check

The “health check

We‘ve developed a variety of “health checks” which will quickly provide clients with clarity with respect to the condition of their companies, …

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